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FAQ about Klarna

Klarna is the smooothest & safest way to get what you want today, and pay over time.

Pay in 4 allows you to split your purchase into 4 interest-free payments, paid every 2 weeks. Once your items are in your cart, just choose Klarna at checkout. The first payment will be taken from your credit card, debit card or bank account when your order is shipped. The remaining three payments will be automatically charged every 2 weeks afterwards.

To be eligible to use Klarna, you must:
  • Be a resident of the United States or its territories
  • Be at least 18
  • Have a valid card/bank account
  • Have a positive credit history
  • Be able to receive verification codes via text

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express), as well as checking accounts for ACH payments. Please note, prepaid cards are not accepted.

Klarna is currently available nationwide, except for New Mexico, Hawaii and US Territories (excluding Puerto Rico).

No, you do not need to pay for items that you did not order, are faulty, or broken. Please contact the store to let them know you received the wrong order and follow their instructions. Then, let Klarna know which items you have an issue with:
  • In the Klarna app, go to Orders and select the order you want to cancel
  • Tap Report a problem or More and then Report a problem
  • Select the option that suits you best and follow the instruction to pause your payments

By doing this, your payment plan will be paused until you’ve resolved the issue with the store. You can check the status of your reported problem on the details page of your purchase in the Klarna app.